I’m married to Dan and our daughter’s name is Fran. OK, we didn’t really name her Fran, but the thought did cross our minds. According to my Enneagram profile I am a mover shaker (783). I love variety and change, so when I’m leading my clients on the journey towards successful change, I feel like I’m doing my very best work in this world.
Over the last few years, I have consulted to corporates in South Africa on their digital transformation strategies, specifically in the realm of customer experience. My approach is to build capacity and skill within my client’s own environment and amongst their employees.
Based on my Masters research and my various digital transformation consulting engagements, I have discovered that the key to a successful customer-oriented digital transformation is adoption, driven mostly by frictionless customer experience externally and good change management internally.
Having worked in the Telecommunications and ICT sector for over 15 years, I have COO experience in the fields of Consulting, Managed Services and SaaS product innovation, development and scale. I hold an MBA with the Gordon Institute of Business Science, for which I was awarded top student for both Organisational Transformation and Design, as well as Customer Centric Strategy.
My personal mission is to "lead impactfully and make a difference" to those within my personal sphere of influence. As a working mother and wife, I strive to find that elusive balance, and as a committed community member I look for ways to contribute meaningfully.